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Forum Discussion
I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.
I recently received the email "Please don't ignore: Your setup isn't complete"
I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. ...
If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?
Walter
Dropbox Staff
Dropbox StaffHi there encoreserviceseu - sorry to hear you're having issues with this.
Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at?
Let me know more and we'll take it from there.
Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app
- Mark
Super User II
encoreserviceseu wrote:
Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android appIf you go to https://www.dropbox.com/account/security does the phone show up on the Devices section?
If you add a file to the phone does it appear at www.dropbox.com/home ?
- Yes phone is in devices
Do you mean add a file via the app or via the web interface or shouldn't it matter?- Nancy
encoreserviceseu, I believe Mark suggested that you add a new file to the mobile app on your phone and then check your Dropbox account online ( via https://www.dropbox.com/home ) to make sure they’re both linked to the same Dropbox account.
