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encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
4 months ago

I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. ...
Account Settings
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    4 months ago

    If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?

encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app
  • encoreserviceseu's avatar
    encoreserviceseu
    Explorer | Level 3
    4 months ago
    Yes phone is in devices

    Do you mean add a file via the app or via the web interface or shouldn't it matter?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      encoreserviceseu, I believe Mark suggested that you add a new file to the mobile app on your phone and then check your Dropbox account online ( via https://www.dropbox.com/home ) to make sure they’re both linked to the same Dropbox account.

      • encoreserviceseu's avatar
        encoreserviceseu
        Explorer | Level 3
        4 months ago
        I uploaded a file from my phone and it does display in my web account.
        Does this mean that the "Setup incomplete" was just a generic email sent irrespective of account status? Because I believe the sync was always OK between web and the app

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