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encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
4 months ago

I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. ...
Account Settings
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    4 months ago

    If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?

encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
Mmm, seems a very elementary error for a tech company of the size of Dropbox!

Anyway, so I don't get my extra 250MB🤔😉

Thanks for clarifying
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?

  • danielrasheedi's avatar
    danielrasheedi
    Explorer | Level 4
    3 months ago

    I recently created a Dropbox account and completed the "Get Started with Dropbox" process, which should have awarded me 250MB of additional storage. However, I have yet to receive this bonus. Could you please assist me in resolving this issue? Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey danielrasheedi, what do you see in your plan page here regarding your additional space? Can you send us a screenshot?

  • danielrasheedi's avatar
    danielrasheedi
    Explorer | Level 4
    3 months ago

    I am currently subscribed to the Dropbox Basic plan, which provides me with 2GB of storage. After completing a task where I shared my feedback about Dropbox, I received an additional 125MB, bringing my total to 2.125GB. I also finished another task titled "Get Started with Dropbox," which I understood would grant me an extra 250MB of storage. However, my storage still shows as 2.125GB. Could you kindly look into this matter? Thank you.

    EDIT:
    Issue has been solved. Thank you.

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