Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!
Forum Discussion
yuliyan733
8 years agoExplorer | Level 3
I'm getting an error message on my desktop app
bn.BUILD_KEY: Dropbox bn.VERSION: 27.4.22 bn.DROPBOXEXT_VERSION: 16.0 bn.is_frozen: True machine_id: failed pid: 12728 cwd: u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1' real_path...
Buck C.
10 years agoNew member | Level 1
Dropbox has been working great on my Win 7 32 bit laptop for at least 6 months. Recently, I've been getting an error trying to start Dropbox stating 'This is usually because of a permissions error.' I tried the steps at https://www.dropbox.com/help/72 (unlinking the laptop, manually running icacls) but the same error comes up when I try to start Dropbox.
I searched the web for solutions, but it seems that most people having this issue are Mac users. The same is true for people in the Dropbox forums.
So I used Control Panel to uninstall Dropbox, then File Explorer to delete every Dropbox directory, then Regedit to delete every trace of Dropbox from the registry. Downloaded the Offline installer and ran that. It appears to install correctly, but the last step is starting Dropbox, and it throws the same error.
Here is the log it generates:
[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 614, in boot_error
File "dropbox\client\main.pyo", line 3759, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'config_dict'
Original traceback:
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4065, in main_startup
File "dropbox\client\main.pyo", line 1788, in run
File "dropbox\client\main.pyo", line 863, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 848, in __init__
File "dropbox\client\mapreduce.pyo", line 64, in __init__
File "dropbox\client\mapreduce.pyo", line 110, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 65, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 72, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 152, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 27, in protect_data
FormattedWindowsError: [Error 5] Access is denied.
So I tried icacls again, and they all run except this:
icacls "%PROGRAMFILES%\Dropbox" /grant "%USERNAME%":F /T
which throws 'C:\Program Files\Dropbox: Access is denied.' Which isn't a surprise, given Windows 7's restrictions on Program Files. I had to add my user to \Dropbox and \Dropbox\CrashReports (Full control) but Dropbox continues to throw the 'permissions' error when it tries to start. My profile has Full control over \Windows\Temp. I'm out of ideas.
Buck C.
9 years agoNew member | Level 1
No, (re)giving myself all permissions on the Dropbox registry entry did not fix the problem. I get the same error log as Monica.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!