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Lilitt74's avatar
Lilitt74
New member | Level 2
3 days ago

I'm seeing a "Reconnecting to the internet, this may take a moment" error on my Windows 10 device.

Hello! Let me say right away that English is not my native language - sorry. Recently (possibly coinciding with the replacement of the motherboard and processor with new, but identical one to one) ...
desktop
Error Messages
sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
14 hours ago

Thanks for clarifying that! Are you using any kind of proxy instead?

Lilitt74's avatar
Lilitt74
New member | Level 2
14 hours ago

No, I don't use a proxy. I also checked in the settings everywhere that the proxy is disabled.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    14 hours ago

    I see. In this case, I’d suggest opening a ticket directly, so that we can investigate this internally.

    Is it alright if I reach you to the email address that’s linked to your Community profile here?

    • Lilitt74's avatar
      Lilitt74
      New member | Level 2
      13 hours ago

      Yes, of course. I will be glad for any help and will wait for your email. Thanks in advance!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 hours ago

        No problem at all, Lilitt74! Please reply to my email, when you get the chance, and we’ll check this further. 

        See you there!

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