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takefive99's avatar
takefive99
Explorer | Level 4
2 months ago

I'm still not eligible for File Provider on my Mac OS 15, why?

Hi.  I'm still not eligible for File Provider.  (Hoping to upgrade so I can access to the Office automatic save features.). Please help.   Some stats:   OSX 15 Dropbox Version 208.4.5824 ...
Desktop
Install
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi takefive99, thanks for bringing this to our attention.

 

How many files do you have in your Dropbox folder in Finder currently, including any online-only files?

 

This will help me to assist further!

takefive99's avatar
takefive99
Explorer | Level 4
2 months ago

Sure.  When I click on get info on the Dropbox folder it says there are 159,819 items (4.32 gb) on disk.  thanks  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi from me too, takefive99! Since you mentioned being part of a Dropbox team, have you checked if the rest of the team members are having similar issues? If they do, is it possible your admin has disabled the migration for your team? 

     

    If that’s not the case, I’d like a screenshot of what you see under the Sync tab of your app’s preferences here.

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