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Forum Discussion

widhialasamahu's avatar
widhialasamahu
New member | Level 2
2 years ago
Solved

Installation Failed error on the Dropbox desktop app

When I was Installation on my PC (windows 7) i'm getting notification "Installation failed. the dropbox installer failed to start". Please help me! Thank you
desktop
Dropbox Basic
Install
Setting up the apps
Windows
  • Walter's avatar
    Walter
    2 years ago

    Hey there widhialasamahu, sorry to hear you're having issues with this.

     

    May I ask if you have the security update KB3033929 installed on your computer? 

     

    Can you maybe send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, if you happen to be running an antivirus, VPN or firewall on the affected machine, could you temporarily disable them and try the offline installer from this page?

     

    Let me know of any updates!

rossmcm's avatar
rossmcm
Helpful | Level 5
2 years ago

I had an issue where Dropbox (2TB plan) was stuck on "Connecting" and never progressed from there.  In desperation, I uninstalled and reinstalled afresh but the installation failed with "The installer did not complete.  Installation has been aborted".  A link is provided to "Show me help for this issue", but it's pretty unhelpful and completely unspecific to the issue.

 

I then performed an uninstall with Revo followed by a scan-and-nuke, and then tried again but same result.

 

I despair sometimes. "The installer did not complete.  Installation has been aborted" tells me that the installer returns a boolean value -i.e. It worked/It failed, with no better granularity than that.  An error code/stack trace/log file would be nice.  Getting the code finished in a hurry seems to have taken precedence over helping customers with problems.

 

Where do I go from here?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for letting us know about this, rossmcm.

     

    Do you perhaps have any security apps like an antivirus, VPN, firewall etc. installed on the computer, that might be affecting the Dropbox app?

     

    If so, try to temporarily disable them, to see if that helps.

     

    Keep me posted.

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