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widhialasamahu's avatar
widhialasamahu
New member | Level 2
2 years ago
Solved

Installation Failed error on the Dropbox desktop app

When I was Installation on my PC (windows 7) i'm getting notification "Installation failed. the dropbox installer failed to start". Please help me! Thank you
desktop
Dropbox Basic
Install
Setting up the apps
Windows
  • Walter's avatar
    Walter
    2 years ago

    Hey there widhialasamahu, sorry to hear you're having issues with this.

     

    May I ask if you have the security update KB3033929 installed on your computer? 

     

    Can you maybe send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, if you happen to be running an antivirus, VPN or firewall on the affected machine, could you temporarily disable them and try the offline installer from this page?

     

    Let me know of any updates!

Trella's avatar
Trella
New member | Level 2
2 years ago

Hello,

I have the same issue. I turned off my firewalls/anti-virus, etc, and still get the error, "The dropbox installer failed to start". Now, this is my own fault for being dumb and trying to uninstall dropbox. I attempted to go through my control panel/task manager but no matter how many times I ended the task, it came back up and so the uninstallation wouldn't work-- I got impatient and tried to manually delete the program. The error looks like this:

 

 

I can't see the app in my settings: apps, it's not listed as a program. Not sure how to fix this blunder of mine!

I've tried the regular and offline installer, both generate the same error.

  • Trella's avatar
    Trella
    New member | Level 2
    2 years ago

    Good morning Jay,

     

    I fixed it! I deleted some system registry values and that cleared things up. There was another thread in the Dropbox community that had instructions for this.

     

    Thank you!

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