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Forum Discussion

FujiwaraFA's avatar
FujiwaraFA
Explorer | Level 3
3 years ago

installed Dropbox application cannot be shown

I have installed Dropbox application to MacPC(Catalina 10.57.7). Installation has been successfully done, but when I login, a white pop up is shown and I can not do anything but push "Go pro" butt...
Desktop
Dropbox Basic
Mac
  • Walter's avatar
    Walter
    3 years ago

    Thanks for the screenshot FujiwaraFA

     

    Could you try downloading and running the offline installer from this page and let me know if the issue persists? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey FujiwaraFA, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the last screen you can get to so that we can have a visual too?

 

Also, if you happen to have an antivirus or firewall running on your computer, have you tried disabling them temporarily?

 

Keep us posted!

  • FujiwaraFA's avatar
    FujiwaraFA
    Explorer | Level 3
    3 years ago

    Hi Walter!

     

    Thank you so much for your reply.

    This is a photo when Dropbox is opened.

     

    In this Mac PC, any antivirus application nor firewall is set.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the screenshot FujiwaraFA

       

      Could you try downloading and running the offline installer from this page and let me know if the issue persists? 

      • FujiwaraFA's avatar
        FujiwaraFA
        Explorer | Level 3
        3 years ago

        Thank you for your reply！

        I can download successfully but, Installation can not be started.

        When I click DropboxInstaller.dmg file, nothing happen.

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