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Forum Discussion

KylieC's avatar
KylieC
Explorer | Level 4
5 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
jennieb's avatar
jennieb
Explorer | Level 4
5 years ago

Same issue here.  Happened a month or so ago (last time I deleted the app and reinstalled) ...and now AGAIN.  Both times I've only realised when out on business and needing to share critical documents. REALLY frustrating.

Am fast losing faith in what is already expensive storage with Dropbox - a NAS alternative has never looked more appealing.

Also, why is the solution not posted here so we don't have to wait for a ticket and response??  Arghhh.

iphone: 6S+

iOS: 13.3

 

  • mario f.2's avatar
    mario f.2
    Helpful | Level 5
    5 years ago

    it keeps happening to me too. I solve it by rebooting the iPad pro. But not an ideal solution. 

    • rob_trusscorp's avatar
      rob_trusscorp
      New member | Level 2
      5 years ago

      I have exactly the same issue. Only works once after a fresh reboot.  Then stops working and just a blank screen or the app crashes.

      I'm assuming an os update caused an incompatablity.

      I have completed the iTunes fix a few times now and even restored a backup to a previous version when it was working.  Once I get the os up-to-date again the issue is still there.

      • tim_grove's avatar
        tim_grove
        Explorer | Level 4
        5 years ago
        I now have to delete this app, reinstall it and sign in every time I need to use it. Seriously this is driving me crazy, please fix it.

        This issue is not solved and this thread should not be marked as so.
  • jennieb's avatar
    jennieb
    Explorer | Level 4
    5 years ago

    The Dropbox app did its own in-app update a few days ago and (although early days) I've not had the frezzing problem since... #hereshoping

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi everyone! 

      Thanks for letting us know jennieb. Happy to know you are no longer facing this issue.

      tim_grove have you updated your Dropbox mobile app? Have you tried reinstalling? 

      Let me know if the updates solves the issue for you as well please. 

      Thank you! 

      • tim_grove's avatar
        tim_grove
        Explorer | Level 4
        5 years ago

        Did you read my comment? I have to reinstall it every time I use it now to get rid of the white screen. Literally the application will load correctly once before requiring a complete reinstall to use. I'm about to do it again now, 4th time this week.

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