You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KylieC's avatar
KylieC
Explorer | Level 4
6 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
jennieb's avatar
jennieb
Explorer | Level 4

The Dropbox app did its own in-app update a few days ago and (although early days) I've not had the frezzing problem since... #hereshoping

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi everyone! 

Thanks for letting us know jennieb. Happy to know you are no longer facing this issue.

tim_grove have you updated your Dropbox mobile app? Have you tried reinstalling? 

Let me know if the updates solves the issue for you as well please. 

Thank you! 

  • tim_grove's avatar
    tim_grove
    Explorer | Level 4
    5 years ago

    Did you read my comment? I have to reinstall it every time I use it now to get rid of the white screen. Literally the application will load correctly once before requiring a complete reinstall to use. I'm about to do it again now, 4th time this week.

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for confirming you took this step and it did not solve the issue. 

      No need to take the same step again. I just emailed you to help more with this. 

      Please get back to me there. I used the address associated with your Community profile. 

      Thank you! 

      • anonymous's avatar
        anonymous
        5 years ago

        I am having the same issue, firstly on my iPhone X, and since upgrade to the iPhone 11 Pro Max, it still occurs, I have the latest version of the Dropbox app and the latest iOS. The only way to fix is either to reinstall dropbox app or restart the iphone, both of which are terribly inconvenient. As we use Dropbox for our business we need this issue to be resolved.

  • jennieb's avatar
    jennieb
    Explorer | Level 4
    5 years ago

    Hey Fiona,

    PROBLEM IS BACK AGAIN!!!! 😭😭😭😭

    Arghhhh.... agree with Nellz - increasing your charges for a service that doesn't work more often than it does, is unjust and requires far greater attention than Dropbox appears to be giving it (going by the volume & duration of complaints).

    Has the root cause of this ongoing problem been identified?  Would be basic customer service to communicate this with us and update as the solution is progressed.

    The far more cost effective (though trickier initial setup) NAS solution is very rapidly increasing in its appeal...

    Jennie

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Nellz and jennieb, thanks for nudging us again on this thread and sorry to hear that you're having trouble with this. 

      Since you've already tried reinstalling the mobile app - great work by the way! - could you also try clearing your Dropbox mobile app's cache?

      Let me know of any updates!

      • jennieb's avatar
        jennieb
        Explorer | Level 4
        5 years ago

        TBH I'm completely over all these quick fix attempts. 

        We have paid for a service that doesn't deliver time and time again. 

        The frequency of this issue recurring suggests Dropbox is putting the problem on the customer instead of fixing it themselves. 

        UNACCEPTABLE. 

        The only reason I haven't cancelled my subscription is because I have so many files with you and don't have the time to transfer them.  If there was an easy click and transfer button, I'd do it immediately.  Shocking service. Over it.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!