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Forum Discussion
Issues with Dropbox File Provider on the Mac
I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover, as member of a large ongoing discussion with a number of other p...
Hi Everybody,
I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.
Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.
Thanks,
Ben
Could you elaborate on these deleted files? In what cases have they been removed? I am also full of concerns about the operation of the new Dropbox (File Provider) - I have a lot of files in Dropbox that are very rarely used (and may not notice their disappearance) but they are extremely important for my company.
- Walter
Dropbox Staff
Hey palebluedot1, thanks for taking the time to share your thoughts on this with us.
Did you get in contact with our support team to troubleshoot your issues in more depth and with account specific information by any chance? If so, please share your ticket ID with us so that we can look it up in our system as well.
When it comes to your 1st point, you can have a look at this discussion for more information about this change and feedback around it.
Regarding your 2nd point, we'd need more information to troubleshoot, such as your device's exact OS version, the status and version of the desktop app, the type and size of the files you're noticing this on etc.
As for your last concerns, how are those deletions actually logged in your events page? In regards to your logic projects, perhaps you can use the walk-around outlined here.
I hope this helps a tad and please keep us posted!
Thank you for replying.
In answer to your questions:
1 Thank you, I had previously read this discussion. I again appreciate this is a technological limitation placed upon you by Apple but I would argue that you shouldn't even roll out a system if its not fit for purpose/functional.
To be more specific. I have now retrograded our Mac mini server back to the older system using the external dive. However our other machines are on Ventura and we dont as far as Im aware, have the ability to retrograde dropbox on these machines. The problem is that packages and certain files that are saved on file provider, do not appear on the Mac mini. Logic Pro files
2 OS version on this machine Im on is 13.5.1 the files are audio files from logic projects. These are saved in folders (rather than logic packages) but we're also experiencing the same exact issues on my staff members Mac Studio M1 running Monterey 12.6.8
I'll give you an example. We have a dropbox project folder which is set as a folder to "make available offline" within that folder are many logic project folders (not too many, 10-15). The logic project files themselves almost never sync (I've seen this listed by dropbox as an issue) but additionally the .wav files themselves are often not uploading or downloading. Out of say 50 files, there will be half that haven't downloaded. Or I'll come back to a project the next day and lots have become online only.
I have nearly a TB of free space so it shouldn't be doing it to save space
I often can't move these folder out of the dropbox folder even if they are downloaded because the file provider thinks files are still downloading and the move folder progress dialogue just hangs indefinitely
I did have a ticket number 2254660 - although this was more a conversation about how to retrograde a machine from the new AFP. which your colleague was very helpful with.
As for the deletions, yes they are logged, I have one logic folder project that I came to work on today which was deleted. I know I have not deleted this and can see it was deleted in the middle of the night. So there's obviously an issue with the sync getting confused somewhere
I dont have any antivirus or 3rd party software that I expect could cause these kind of issues
Thanks
- Megan
Hi palebluedot1, sorry to jump in here!
Unfortunately, syncing Final Cut Pro or Logic Pro libraries on cloud-storage services (including Dropbox) is no longer supported on macOS 12.5 or later.
As for the .wav files, are they in the same folder as your logic files, or outside in a different path? Can you clarify the app's syncing status, and version?
In regards to the deletions, have you managed to restore them using your Events page at all? If you need to see more info as to how they happened, I'd also suggest you reach out to our Support team, to see if they have further info on the device that caused them.
