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palebluedot1's avatar
palebluedot1
New member | Level 2
2 years ago
Solved

Issues with Dropbox File Provider on the Mac

I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover,  as member of a large ongoing discussion with a number of other p...
desktop
Dropbox Pro
Mac
Setting up the apps
sync
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.

     

    Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.

     

    Thanks,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for reaching out to our Community, grahamarcher.

 

We really appreciate your feedback on this and I've made sure to pass your comments along to our team.

 

If you need anything else, please let us know.

grahamarcher's avatar
grahamarcher
Explorer | Level 3
2 years ago

Please can advise as to whether this is going to be fixed in the near term? We will be forced to move provider if this is the way it's going to stay.

 

Thanks,

 

 

Graham

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey grahamarcher, at the moment we don't have an ETA or know if this is going to change in the near future. 

     

    But we'll make sure to update the thread if and when this happens. 

     

    If you need anything else, give us a shout! 

    • GregorBeyerle's avatar
      GregorBeyerle
      Helpful | Level 6
      2 years ago

      This is absolutely outrageous!! You need to roll back these changes. 

    • grahamarcher's avatar
      grahamarcher
      Explorer | Level 3
      2 years ago

      Hi @Megan, is there any movement on this issue at all? Is there anything in the roadmap to suggest it's going to get sorted?

       

      Please let me know.

       

      Thanks!

       

      Graham

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi grahamarcher, currently, there are no changes to the support for Logic Pro X files when using File Provider.

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