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Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
5 months ago

Mac OS Sequoia is arriving. Is DropBox ready?

Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem.

 

What will happen with Mac OS Sequoia? I admit, I'm quite anxious and would appreciate some reassurance from the DropBox team.

 

Thanks.

desktop
Dropbox Basic
Mac
  • ClaudioCreativo's avatar
    ClaudioCreativo
    Helpful | Level 5
    3 months ago

    2-months have passed, DB customer service is shocking. People around the world just copying-pasting solutions from the manual till they can, then repeat the same BS: the eng. are working on it.
    I'm done with this. I'm out!
    cloudresthank you for your thread and patience. I think enough is enough

  • Lela L's avatar
    Lela L
    New member | Level 1
    21 days ago

    I updated my mac laptop to Sequioa and found my Dropbox jpg files were unreadable from my Dropbox folder in the top toolbar. As a workaround, I select the globe instead of the folder and download my jpg file from the Dropbox cloud account. That seems to work, BUT I hope Dropbox can fix this bug so I can use it as I've done for years. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      21 days ago

      Hey Lela L - sorry to hear about this.

      Can you please clarify the version and status of the Dropbox desktop app you're using as shown in your menu bar and also elaborate on what you mean by "unreadable"? 

      Are you getting any particular error? 

      • Lela L's avatar
        Lela L
        New member | Level 1
        18 days ago

        It seems I have to click on it and then the image updates

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