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Forum Discussion

RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
Desktop
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Mac
Setting up the apps
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Larwir's avatar
Larwir
Helpful | Level 5
4 years ago

Same problem – can't fix it. I've tried everything suggested in this thread, but Dropbox keep refuses to start. I just find it very strange that the Dropbox support says nothing about it here since the first answer to try advanced reinstall (that does not work). Are they working on it, or do they want all Monterey users, today and future, to leave Dropbox? Any news on this issue, anybody who knows?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Larwir, thanks for posting today!

    If you're facing an issue with your app, even after performing an Advanced re-install, or following the steps everyone mentioned above, I'd be more than happy to reach out to you via email, so we can have a look into this.

    Let me know!
    • Larwir's avatar
      Larwir
      Helpful | Level 5
      4 years ago

      Sounds great @Megan, I guess you have access to my mail address?

    • Larwir's avatar
      Larwir
      Helpful | Level 5
      4 years ago

      Still haven't got any mail from you, Megan! Have you got a solution not already discussed?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Larwir, I hope you're doing well.

        Before I reach out to you via email, let's try one more thing. 

        If you follow the steps mentioned here, do you still notice the same behavior?

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