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Forum Discussion
macOS Monterey 12 - Couldnt Start Dropbox
bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
I posted the same error message to the most recent post " Dropbox won't start after macOS Monterey update"
StellarCore47
Jay
Dropbox Staff
Dropbox StaffHi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Jay please stop repeating like a bot, we told you it's NOT working.
And btw even the Dropbox installer is not opening under Monterey, please re-read above I'm tired of repeating ourselves.
Jay's protocol worked for me. FYI-- I downloaded the dropbox.dmg download that Hannah (Dropboxer) listed the proceeded with the n Security & Privacy protocol Jay listed above and after reboot, Dropbox worked fine and synched immediately.
Same here - it FINALLY WORKED omg FFS
1. I downloaded the installer from a third-party source (https://www.computerbild.de/download/Dropbox-Mac-5857819.html) and NOT FROM DROPBOX WEBSITES - official and beta Dropbox installers are not working so far with Monterey, because I think Apple thinks Dropbox is not a trustworthy developer. And worse, it doesn't even give you the choice to clear Dropbox in security preferences (as it does usually), even after Batchmoding the installers in Terminal or with 3-party apps.
2. Anyway, then I followed Jay protocol (like I presumed in the first place, it's a Sudo permission issue...), to unlock Dropbox
3. FINALLY Dropbox.app in Security > Files & Folders was UNCHECKED as a result, and I could then CHECK it like you guys said
4. I followed Jay protocol again, just to make sure Sudo permissions were still in the green for these folders
5. I rebooted (I might have rebooted after 2. though, can't remember exactly)
5. It works!
You guys should really sort this out, millions of users will be in this situation as they upgrade to Monterey.
Cheers.
Hi Jay,
The Security & Privacy protocol worked for me. I rebooted and bingo -- all systems GO !m Dropbox immediately started and synched.
FYI-- Running macOS 12.1 Beta version (21C5021h)
Full Disk Access was already checked. Files & Folders was grayed out but indicated Dropbox checked and Full Disk Access.
Accessibility was not checked. I checked; rebooted and Voila! success.
I will continue to explore on my other Mac and my iPad Pro 5th Gen running iPadOS 15 beta
Thanks Jay and Hannah, The remedy you have suggested doesn't seem to work. Dropbox doesn't appear in the Full Disc Access folder under Privacy. I am still getting the same error message. Regards, Sam
Thank you, this worked for me!
- Thank you so much! This worked! Although the specific windows you asked me to check showed up differently!
