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Forum Discussion

PeterLM's avatar
PeterLM
Helpful | Level 5
3 years ago

Missing the Dropbox context menus in Mac Finder

Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox M...
Desktop
Dropbox Plus
Dropbox Pro
Mac
Setting up the apps
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  • PeterLM's avatar
    PeterLM
    3 years ago

    Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter

PeterLM's avatar
PeterLM
Helpful | Level 5

Walter thank you!!! You inspired me to check something very simple which fixed it!! Peter

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Glad to hear you're back up and running and thanks for keeping me in the loop too, Peter.

See you around the Community and enjoy the remainder of your week!
  • britt p.2's avatar
    britt p.2
    Explorer | Level 4
    3 years ago

    I have had the same problem: the non-existing contextual menu. Sadly the cache solution worked only for one interaction and then not anymore. Dropbox support does not seem to understand my problem at all and the answers I get are not helpful. Are there any other solutions to help me get my contextual menu back? I am on a MacBook Pro (13-inch, M1, 2020) and running the blasted MacOs Monterey version 12.3.1.

    • PeterLM's avatar
      PeterLM
      Helpful | Level 5
      3 years ago

      Mine has worked perfectly ever since I cleared all cookies, cache, history etc. Perhaps try clearing everything? Good luck!

      • YuliG's avatar
        YuliG
        Helpful | Level 5
        3 years ago

        Hi Peter,

        I am habing the same problem. Can I just clarify what cash/cookies/browsing history you cleared? For your browser? Safari? Chrome?

        And if you indeed meant the browser cash - do you know why that affected the finder context menus?

        Also, Have you tried reinstalling dropbox? I mean of the original user.

        Thanks a lot!

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