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Forum Discussion
My new mac isn't syncing with Dropbox and I can't see the Dropbox icon on the menu bar.
Not sure if this is the right subject area, but I need some help please?
Been using DropBox for a few years now. Currently have an old Imac, an old MacBook Air running (Sierra) and a new MacBoo...
Hi JeeBee, let's jump into this!
So, you mentioned that you came across some syncing issues, on your new MacBook air.
Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either?
It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link?
Keep me posted, and we'll take it from there!
Megan
Dropbox Staff
Dropbox StaffHi JeeBee, let's jump into this!
So, you mentioned that you came across some syncing issues, on your new MacBook air.
Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either?
It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link?
Keep me posted, and we'll take it from there!
Thank you! Sometimes it's something simple that causes MAJOR problems. I re-installed and that sorted it. YAY! I truly appreciate your help, thanks so much!
- Megan
I hope this screen shot works. You'll need to scroll down to see it all.
- Nancy
Hey JanS! Thanks for the screenshot.
Did you, by any chance, install the Dropbox Update for macOS?
If you did, then your Dropbox folder in Finder will now be found under Locations instead of Favorites, as also mentioned in the Help Center article I’ve sent you above.
