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hypnocoach's avatar
hypnocoach
Helpful | Level 5
8 years ago

My public links are no longer working

All my public links are suddenly not working. I noticed that the previously copied link URL that I've given to people to access the file had "https://dl.dropboxusercontent.com" as the first part of t...
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  • Jane's avatar
    Jane
    8 years ago

    Hey hypnocoach, 

     

    Thanks for getting in touch here!

     

    Please note that public links will no longer function as of March 15, 2017 for Basic users and on September 1, 2017 for Plus and Dropbox for Business users. You can find more information here: https://www.dropbox.com/help/16.

     

    Hope this helps you clarify! If there's anything else you need to ask, please let me know. 

     

    Kind regards, 

    JaneA

manathungearun1's avatar
manathungearun1
New member | Level 2

I use two paid Dropbox accounts to store audio files for my web site. I have created thousands of links from the two Public folders to my website. All of my existing links have stopped working after, 1 September 2017. Now all of a sudden people cannot download or listen to the audio from my web site. This is a very major issue. I am now aware that Dropbox has stopped sharing the links even in paid accounts after the 01 September 2017.

 

So far I haven't received replies to my requests from the Dropbox Support.

 

I don't want to create new links to thousands of the audio files. Besides that will not help regarding the links already sent out to my clients through Newsletters, as those are the old existing links.

 

Could Dropbox kindly re-activate the existing links?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Hi manathungearun1 - no they wont reactivate them. The service is no longer available as was advised in Sept. 2016 that it would be removed. As of 1st Sept. those links are no longer working. This is for everybody.

You need to find another solution now I'm afraid.

To track your ticket, however, you can do so at http://dropbox.zendesk.com - but I'm afraid the answer will be the same.

amitsinha - use the new sharing features at www.dropbox.com/help/167

Also. To keep things central I'm closing this thread. Please read and post follow ups, if necessary over at https://www.dropboxforum.com/t5/Sharing-and-collaboration/Ending-support-of-public-folder/m-p/197906#M11718

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