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Forum Discussion

Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
4 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
Desktop
Setting up the apps
Sync
Setchy1222's avatar
Setchy1222
Explorer | Level 3
3 years ago

Running on Mac Big OS 11.6, I just partitioned my G Drive that's connected by a USB C and changed it to run APFS. With dropbox desktop app running, it doesn't see the drive or give backup option notification. The external drive backup notification is checked in preferences and I've tried restarting computer, restarting dropbox app, and even reinstalling desktop app, but still nothing. I don't get a notification for any drives plugged in and would really like to sort this out and back up my drive. I have room in my dropbox to back it up too.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Setchy1222, I'd be more than happy to help.

    I've merged your post under this similar thread since it matches what you initially asked. 

    Would you mind taking a look at what was previously suggested?

    Also, what is the size of your external hard drive? 

    Let me know how it goes.
    • Setchy1222's avatar
      Setchy1222
      Explorer | Level 3
      3 years ago

      External drive is 4TB and there is no solution here that worked. I've erased and reformatted the drive and there is still no prompt. Dropbox desktop app is still not recognizing it.

      • Matt B1's avatar
        Matt B1
        Helpful | Level 5
        3 years ago

        I’m in the same situation as all the other users in this thread. I upgraded my account to Pro in order to backup a 2TB external drive but, having previously declined to sync it, there’s no way to get Dropbox to ask again.

         

        Do I take it that there’s no solution and I need to request a refund?

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