We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
4 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
Desktop
Setting up the apps
Sync
tibo1234's avatar
tibo1234
New member | Level 2
3 years ago

Hi there,

I recently decided to have a backup of my external SSD (APFS format). When first prompted a few months ago I must have said "no, don't show again".

 

But now I would like to have the whole SSD backed-up, how can I do that ?

 

I have been told there is a hidden file to delete so that dropbox can view the SSD as a new disk, but I can't figure out which file it is.

 

Thanks for your help. : )

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi tibo1234, let's see what we can find on this! 

    Can you try  uninstalling and then  re-installing the app? That won't affect any of your files, of course. 

    After you do, try to connect the external once again. 

    Keep me posted on the results. 
    • tibo1234's avatar
      tibo1234
      New member | Level 2
      3 years ago

      Thank you !

       

      I logged out, quit the app, moved it to the trash and re-installed. The external hard drive was recognized once again by dropbox.

       

      Cheers : )

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Amazing news tibo1234!

        Give us a shout if you need anything else. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!