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'No Internet Connection. Your computer is offline' on the desktop app in Windows 10
Hello
I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:
1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
Hi Walter,
today i have to reinstall the PC for other reasons and now dropbox works
Thanks for your support
Jay
Dropbox Staff
Dropbox StaffHi FabioMSoares, thanks for bringing this to our attention.
Just for full clarification, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Is this a personal machine or a company-managed device?
This will help me to assist further!
Hi, Jay!
I don't have a proxy, and turned off VPN (I'm using regular cable Internet connection). It's my personal machine. I've reviewed the firewall rules and haven't found any rule that could be preventing access to any of the Dropbox domains. I even have reset network adapters, flushed DNS, etc.. The issue occurrs even when I disable Kaspersky Antivirus.
Do you have any indications on tests that I can perform myself to check if the dropbox domains are actually being blocked? Something like ping dropbox.com, but I do know sometimes servers may block ping requests.
Awaiting further instructions. Thanks
- Nancy
Hey FabioMSoares, hope it’s OK to jump in.
Can you send me a screenshot of the current app version running on your Dropbox app?
I was also able to locate your support ticket in the meantime and I can see your case has been forwarded to our advanced team, so please reply to their latest email, when you can.
Hi Nancy,
Sure. It is here below.
This was reinstalled a couple of times.
Awaiting advanced instructions. Many thanks
Roga41Hi Fabio,
I don't know if this can be of any help but you may find any use on this link : https://testmy.net/hoststats/dropbox
Thank you
