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FabioMSoares's avatar
FabioMSoares
New member | Level 1
2 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:  1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
desktop
Error Messages
Windows
  • mofabio's avatar
    mofabio
    22 days ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

mofabio's avatar
mofabio
New member | Level 1
26 days ago

Yes, I tried reinstalling and the advanced reinstallation procedure, but it still won't connect. Keep in mind that the version of Windows has been restored.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    26 days ago

    In that case, you can try installing the app on a new OS profile, if that's not much of a hassle for you mofabio 

    Otherwise, we can reach out via email to investigate further with account and device specific information. 

    • mofabio's avatar
      mofabio
      New member | Level 1
      24 days ago

      I create another account on the same computer, it tells me that the client is offline. If you can contact me by email, I'd be happy to solve the problem. Thank you

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        24 days ago

        Hi mofabio, it does sound like you're experiencing an issue with that specific machine. 

        Are you 100% certain that there isn't any security software, proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

        Is this a personal machine, or a company-managed device?

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