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matthewp's avatar
matthewp
Helpful | Level 6
2 years ago

Online-only and available offline file options do not appear

Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return fil...
desktop
Dropbox Pro
Mac
sync
  • matthewp's avatar
    matthewp
    2 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
@matthewp wrote:

I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel ...

Can you provide screenshots showing the areas you're referring to (be sure to mask any private information)? Also, what operating system and Dropbox version are you running?

  • matthewp's avatar
    matthewp
    Helpful | Level 6
    2 years ago

    Hi Rich 

    Thanks for your reply, my operating system is Ventura 13.0 the dropbox version is v180.4.4912
    Attached screen shots showing how my Sync preferences panel looks compared to my colleagues.
    Mine is missing the 'storage of new files section'.

    My Screen

    Colleagues Screen

     
    Also screenshots showing how I don't have the option of right clicking a file to turn back onto online only after activating 'make available online'

    Before

     

    After


    Thanks 👍 

     




     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey matthewp, thanks for bringing this to our attention.

       

      Are both yours and your colleague's computers linked to the same Dropbox account?

       

      And what kind of Dropbox plan are you both on?

      • matthewp's avatar
        matthewp
        Helpful | Level 6
        2 years ago

        Hi Hannah - yes both mine and my colleagues are on a Dropbox Business Advanced Trial.
        Thanks Matt

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Cheers!

       

      And you mentioned that you're on v180.4.4912 of the Dropbox app; is your colleague on the same version too? 

      • matthewp's avatar
        matthewp
        Helpful | Level 6
        2 years ago

        Hi There - yes we are both on the same version Dropbox.

        But I have noticed we are on slightly different OS - I'm on Ventura 13.0 but colleague is using 13.3.1

         

        Could this be an issue?

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