Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Online-only not working in Surface Pro 11 (Snapdragon version)
Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue.
I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device.
I have this in the main DP screen:
Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't.
Any idea how to solve this? Thanks in advance.
Well, after trying offline installer for ARM, x64, both gave this incredibly, brilliant, full of information tiny error screen:
Then tried the Windows Store version and... voila! now it is synchronizing online only... However, after a message telling me that there is a limit of 500.000 files, and I must use selective sync.
In my SP11 that is not a significant issue, but suddenly, in my main Mac mini... I got the same message!!!!!! The account disconnected, I had to start over and now I cannot have all my files on my main computer!!!
Is there any way to oversee this? Because if it is not, Dropbox is completely unusable to me, and I will ask for a full or prorated refund and completely remove the account.
Neal McCommunity Manager
Hi rfog, I'm sorry to hear about the issues you've been running into.
Can you confirm if you did SelSync and reduce the files?
If not, this can cause issues with with performance. Aside from that, can you confirm if you are still having issues launching Dropbox on you Mac Mini? If so, I'd be happy to escalate this further and we can provide further support.
I have exactly the same issue on my surface pro 11 (snapdragon) : "Make online-only" feature is missing
No issue on my other laptop (Lenovo AMD Ryzen 7)
Can someone help ?
- Neal Mc
Hi raoul77, it sounds like your online only configuration might have failed.
Can you follow the steps in this article and let me know how you get on?
https://help.dropbox.com/sync/make-files-online-only
If you're still having issues, we'll look into it further.
Hi Neal
Already did and it's not working
I have the same exact issue. I have tried re-installing, doing advanced installations, removing registry keys and several other troubleshooting steps with Dropbox support. "Make Online-Only" is nowhere to be found in the Dropbox context menu and all files are taking space (and are indeed offline) even though the dropbox icon is not fully green.
I even installed Dropbox with admin rights.This seems to be an issue affecting Snapdragon laptops.
Could you kindly escalate? Nothing seems to work here when it comes to regular troubleshooting steps.
- Neal Mc
Hi Domscillator,
Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.
As soon as we have an update, I'll let the community know.
I can also confirm this is happening on 3 different Surface Laptop 7's (Snapdragon) that I've tested it on. Dropbox needs to acknowledge this is a bug with the ARM App and resolve.
- Neal Mc
Hi pdxcomputerpro,
Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.
As soon as we have an update, I'll let the community know.
I'm also having this same problem. Dropbox pls help fix the problem with ARM App!
Commenting to follow.
Also experiencing issue and submitted a ticket.
Microsoft Surface Pro, 11th Edition
Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz
Thank you!
