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Forum Discussion
Password
The password I use on the WEB does not work for the software on my computer
- Hi James F.26, the Dropbox password should allow symbols in it, so most likely there was another error with the saved password.
I'm glad to hear that resetting the password on the site helped you to login.
- Rich
Super User II
James F.26 wrote:
The password I use on the WEB does not work for the software on my computer
Make sure you're using the same email address (and password) that you're using to sign in on the web. As long as you're using the same credentials you should be able to sign in to the app.
On my Desktop when I click on the Dropbox icon I see the invitation to sign in which offers me Google, Apple or e-mail & password. I put in e-mail and password manually ( I am not offered password by Keychain). It is rejected.
If I go into the WEB sign-in I am offered the same invitation and when I put in my e-mail I am offered the password by Keychain and I get in.
What is happening.
- Mark
The password that is saved in keychain is different to the one you are manually typing in.
The password in keychain is correct the other isnt.
You need to use Safari or iOS to get in to keychain and get the password out to put in to the software.
- What happened if you don't have a computer I don't have a computer
- Mark
ronniehurst01 if you dont have access to the device that the codes are being sent to then there is no way to get access to the account again.
