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I'm getting an error message on my desktop app
bn.BUILD_KEY: Dropbox bn.VERSION: 27.4.22 bn.DROPBOXEXT_VERSION: 16.0 bn.is_frozen: True machine_id: failed pid: 12728 cwd: u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1' real_path...
Dropbox has been working great on my Win 7 32 bit laptop for at least 6 months. Recently, I've been getting an error trying to start Dropbox stating 'This is usually because of a permissions error.' I tried the steps at https://www.dropbox.com/help/72 (unlinking the laptop, manually running icacls) but the same error comes up when I try to start Dropbox.
I searched the web for solutions, but it seems that most people having this issue are Mac users. The same is true for people in the Dropbox forums.
So I used Control Panel to uninstall Dropbox, then File Explorer to delete every Dropbox directory, then Regedit to delete every trace of Dropbox from the registry. Downloaded the Offline installer and ran that. It appears to install correctly, but the last step is starting Dropbox, and it throws the same error.
Here is the log it generates:
[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 614, in boot_error
File "dropbox\client\main.pyo", line 3759, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'config_dict'
Original traceback:
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4065, in main_startup
File "dropbox\client\main.pyo", line 1788, in run
File "dropbox\client\main.pyo", line 863, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 848, in __init__
File "dropbox\client\mapreduce.pyo", line 64, in __init__
File "dropbox\client\mapreduce.pyo", line 110, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 65, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 72, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 152, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 27, in protect_data
FormattedWindowsError: [Error 5] Access is denied.
So I tried icacls again, and they all run except this:
icacls "%PROGRAMFILES%\Dropbox" /grant "%USERNAME%":F /T
which throws 'C:\Program Files\Dropbox: Access is denied.' Which isn't a surprise, given Windows 7's restrictions on Program Files. I had to add my user to \Dropbox and \Dropbox\CrashReports (Full control) but Dropbox continues to throw the 'permissions' error when it tries to start. My profile has Full control over \Windows\Temp. I'm out of ideas.
I have the same issue, but after creating a copying a new default user folder.
It appears that I now have the same idea, not sure what is going on. Have either of you managed to figure it out?
No idea, and no change, either.
Have the exact same issue on Win 7 x64. Tried reinstall, system restore, and advice for fixing permissions error given by Dropbox. Extremely frustrating.
Do you know when the problem begin ?
For me, it is when i copy the default user by using ProfileTool. Even if i copy the Default user by hand i still have the problem i think.
Did anyone solve this issue? I'm also having the same problem. I've tried all of the ideas I have, those listed through the community online support, and tech support from Dropbox. Nothing has worked, and Dropbox has been awful with a response only once every 24 hours simply linking to old community support options, which I've already tried. I've been using Dropbox flawlessly for years. This is so disappointing.
Yes,
We must change HKEY_CURRENT_USER / Software / DropBox
DropBox .I use Google Translate, but you should be able to find where to go.
I tried this option previously, and just now. In fairness, the translation does not fit the command options that I have. So, it is possible that I am not following your instructions properly. However, if I follow as I suspect I should, then It is not working for me. I continue to get the following:
[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 688, in boot_error
File "dropbox\client\main.pyo", line 4727, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'Original traceback:
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4989, in main_startup
File "dropbox\client\main.pyo", line 1940, in run
File "dropbox\client\main.pyo", line 950, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 845, in __init__
File "dropbox\client\mapreduce.pyo", line 65, in __init__
File "dropbox\client\mapreduce.pyo", line 111, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 179, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 5] Access is denied.
fd770900bf7d68c71851b473a1c318a1No, (re)giving myself all permissions on the Dropbox registry entry did not fix the problem. I get the same error log as Monica.
