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Lou702's avatar
Lou702
New member | Level 2
2 years ago

Issue with installing the desktop app

Hi Everyone,    Has anyone else experienced appalling support service from Dropbox?  We've had an issue with the app not installing onto a laptop and we're now at the week and half stage of the i...
desktop
Install
  • Lou702's avatar
    Lou702
    2 years ago

    Hi Walter, 

     

    Many thanks for your reply.  I can confirm that the new installation link which was created on the date you sent it worked a treat.  I'm guessing that this was in the works and could explain why we didn't get any response from support.  Fully understand if something needed tweaking, but it would have been nice if they had let us know what was going on, rather than just radio silence and ignoring us

     

    THANK YOU so much for coming back to me, you have been a star.

     

    Lou 

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Lou702 - sorry to hear about this and thanks for bringing this to our attention.

 

I was able to find your ticket on our system and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let us know if you have anything to add or ask in the meantime.

 

As a side note, since the new stable version of the desktop app was just released, could you try it out from this page using the offline installer and let us know if you still the same results?

 

Thanks!

Lou702's avatar
Lou702
New member | Level 2
2 years ago

Hi Walter, 

 

Many thanks for your reply.  I can confirm that the new installation link which was created on the date you sent it worked a treat.  I'm guessing that this was in the works and could explain why we didn't get any response from support.  Fully understand if something needed tweaking, but it would have been nice if they had let us know what was going on, rather than just radio silence and ignoring us

 

THANK YOU so much for coming back to me, you have been a star.

 

Lou 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for keeping me in the loop and I appreciate your kind words too Lou702 

     

    I'm happy to hear it's sorted now and please let us know if anything else comes up in the future.

     

    Until then, take care and have a lovely weekend ahead, Lou. 

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