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Forum Discussion
"Your account can't be updated to the new .. shared workspace" error on desktop app
Hi all,
For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:
"Your account can't be updated to th...
After an update on were we've our files stored and share with our users, it stock in "couldn't rename" the Drive that's being used on Dropbox and i cannot sync the account.
Please advise.
Error:
Can't Sync Dropbox Account
Your Account can't be updated to the new X shared workspace. To continue syncing your dropbox account, close the following files or folders:
"X share path"
Details:
Couldn't Rename "X share path"
Hannah
Dropbox Staff
Dropbox StaffHey TECHNICAL INSIGHT, thanks for reaching out to our Community.
Can you try to close any files or apps/programs that might be accessing your files?
Then, please end all active processes in Task Manager (Windows) or Activity Monitor (Mac).
As a last step, restart your device, and make sure to quit any applications that launch automatically on startup.
I have a ticket with support, and they already asked me to close everything, restart the system, and try again and nothing has changed.
Ticket #22861409: Dropbox Support Chat
- Hannah
Thanks for the ticket number, TECHNICAL INSIGHT.
I raised the priority of your ticket as well and passed your comments along.
The agent working on your case will get back to you really soon.
Thanks @Hannah . since we're getting complaints from users not being able to see their changes.
Please let us know if we can push from our end, there a phone number that we can call to speed things up?
Much appreciated
