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Forum Discussion

TechManager's avatar
TechManager
New member | Level 2
7 months ago

"Reconnecting to the Internet...This may take a moment" in desktop app

Uninstalled and reinstalled the application... Whitelisted everything as mentioned in this document: https://help.dropbox.com/security/official-domains   Still says: Reconnecting to the Interne...
Desktop
Error Messages
Install
Setting up the apps
pcp812's avatar
pcp812
Explorer | Level 4

The problem was resolved for a time but it's back. I've been using my computer for the past hour and Dropbox is still "reconnecting to the internet." Had to restart Dropbox to get it working.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey pcp812, sorry to hear about that! 

 

Just wanted to check in with you and see if the behavior remains the same today.

 

Keep me posted!

  • pcp812's avatar
    pcp812
    Explorer | Level 4
    6 months ago

    Yup, it's continuing again. Seems whenever I wake my computer from sleep, Dropbox has the "reconnecting to the internet" problem.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi pcp812,

       

      Since the root cause of this issue was addressed, the error message you're receiving is happening for a different reason. If you're still getting this error message, would you mind if we reached out to you via email?

       

      Thanks,

      Ben

      • pcp812's avatar
        pcp812
        Explorer | Level 4
        4 months ago

        Sorry for the late response, but yes, this issue keeps happening. It stopped for a while, and now it's back whenever I restart my computer or wake it from sleep. Yes, please reach out to me via email. 

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