Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
I’ve noticed that Google Drive uses the new macOS cloud storage system, but just uses a symlink back to its folder in the user’s home folder. Possibly as a workaround for this issue?
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I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...","body@stringLength":"1075","rawBody":"
After upgrading to macOS Ventura, I was prompted to upgrade to \"Dropbox for macOS 12\". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage.
\n
\n
I have done the following and the problem is not solved:
\n
\n
Restarted
\n
Ensured all files are available for offline access
\n
Rebuilt the spotlight index
\n
Unlinked Dropbox from this Mac, did a complete clean install of dropbox, performed the upgrade to v159.4.5870 and synced just one folder to begin
After upgrading to macOS Ventura, I was prompted to upgrade to \"Dropbox for macOS 12\". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage.
\n
\n
I have done the following and the problem is not solved:
\n
\n
Restarted
\n
Ensured all files are available for offline access
\n
Rebuilt the spotlight index
\n
Unlinked Dropbox from this Mac, did a complete clean install of dropbox, performed the upgrade to v159.4.5870 and synced just one folder to begin
\n
\n
Nothing works. Any suggestions??
"},"Conversation:conversation:633406":{"__typename":"Conversation","id":"conversation:633406","solved":true,"topic":{"__ref":"ForumTopicMessage:message:633406"},"lastPostingActivityTime":"2023-09-21T23:05:08.660-07:00","lastPostTime":"2023-09-21T23:05:08.660-07:00","unreadReplyCount":398,"isSubscribed":false},"ModerationData:moderation_data:633406":{"__typename":"ModerationData","id":"moderation_data:633406","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:633406_2":{"__typename":"Revision","id":"revision:633406_2","lastEditTime":"2022-11-01T17:28:55.442-07:00"},"ForumReplyMessage:message:643262":{"__typename":"ForumReplyMessage","id":"message:643262","conversation":{"__ref":"Conversation:conversation:633406"},"author":{"__ref":"User:user:1596534"},"revisionNum":1,"uid":643262,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:643262"},"parent":{"__ref":"ForumReplyMessage:message:643258"},"body":"I’ve noticed that Google Drive uses the new macOS cloud storage system, but just uses a symlink back to its folder in the user’s home folder. Possibly as a workaround for this issue?","body@stringLength":"182","rawBody":"I’ve noticed that Google Drive uses the new macOS cloud storage system, but just uses a symlink back to its folder in the user’s home folder. Possibly as a workaround for this 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I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2022-11-05T06:13:52.077-07:00","lastPublishTime":"2022-11-07T06:09:19.046-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":19624},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633406/message:634436","customFields":[]},"Rank:rank:44":{"__typename":"Rank","id":"rank:44","position":27,"name":"Helpful | Level 5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1596534":{"__typename":"User","id":"user:1596534","uid":1596534,"login":"loglow","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":7,"biography":null,"topicsCount":0,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-01T14:21:14.854-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:643262":{"__typename":"ModerationData","id":"moderation_data:643262","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:643258":{"__typename":"ModerationData","id":"moderation_data:643258","status":"APPROVED","rejectReason":null},"User:user:696151":{"__typename":"User","id":"user:696151","login":"Hannah","uid":696151,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":14418,"biography":null,"topicsCount":0,"kudosReceivedCount":1147,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":608},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ModerationData:moderation_data:643158":{"__typename":"ModerationData","id":"moderation_data:643158","status":"APPROVED","rejectReason":null},"User:user:1598274":{"__typename":"User","id":"user:1598274","login":"ak30","uid":1598274,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":3,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-07T12:35:22.153-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:643158":{"__typename":"ForumReplyMessage","id":"message:643158","revisionNum":6,"uid":643158,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:633406"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:643158"},"body":"
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This issue occurs on Mac OS Ventura (v 13.0.1) and I'm a Dropbox Basic user.
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Basically if you search for a dropbox folder (e.g. \"2 Real Estate\") as seen in the below screenshots, it appears in spotlight search but when you actually select the folder to quickly access it, nothing happens.
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This issue only applies to dropbox folders not the files or items within them so if I searched for a specific PDF within the \"2 Real Estate\" folder, I am able to open it via Spotlight search. However, obviously we tend to search for folders rather than specific items and not being able to open folders is really frustrating.
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Note - I started experiencing this issue only after some Dropbox setting update (which moved location within Ventura). Oddly enough, previously, the Dropbox folders I search would have the typical Apple Folder Icon beside them when displayed in Spotlight Search as opposed to the Dropbox Icon beside the folder (which you see above) so that might provide a clue to people.
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So far I've restarted my Mac, Quit & relaunched Dropbox, Signed out & Signed in but none of these have resolved the issue.
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Any help here would be greatly appreciated.
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","body@stringLength":"2483","rawBody":"
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This issue occurs on Mac OS Ventura (v 13.0.1) and I'm a Dropbox Basic user.
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Basically if you search for a dropbox folder (e.g. \"2 Real Estate\") as seen in the below screenshots, it appears in spotlight search but when you actually select the folder to quickly access it, nothing happens.
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\n
\n
\n
\n
\n
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This issue only applies to dropbox folders not the files or items within them so if I searched for a specific PDF within the \"2 Real Estate\" folder, I am able to open it via Spotlight search. However, obviously we tend to search for folders rather than specific items and not being able to open folders is really frustrating.
\n
Note - I started experiencing this issue only after some Dropbox setting update (which moved location within Ventura). Oddly enough, previously, the Dropbox folders I search would have the typical Apple Folder Icon beside them when displayed in Spotlight Search as opposed to the Dropbox Icon beside the folder (which you see above) so that might provide a clue to people.
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So far I've restarted my Mac, Quit & relaunched Dropbox, Signed out & Signed in but none of these have resolved the issue.
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Any help here would be greatly appreciated.
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","author":{"__ref":"User:user:1598274"},"isEscalated":null,"postTime":"2022-12-10T23:29:54.267-08:00","parent":{"__ref":"ForumTopicMessage:message:633406"}},"ForumReplyMessage:message:643258":{"__typename":"ForumReplyMessage","id":"message:643258","revisionNum":1,"uid":643258,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:633406"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:643258"},"body":"
Hey ak30, thanks for bringing this to our attention.
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I moved your post to this relevant thread.
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Can you take a look at Walter's reply here, try his suggestion and let me know if it works?
","body@stringLength":"602","rawBody":"
Hey , thanks for bringing this to our attention.
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I moved your post to this relevant thread.
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Can you take a look at Walter's reply here, try his suggestion and let me know if it works?
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Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","moderationData":{"__ref":"ModerationData:moderation_data:643264"},"body":"
Google's implementation is either lazy, genius or both.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"57","kudosSumWeight":0,"postTime":"2022-12-11T23:17:31.987-08:00","lastPublishTime":"2022-12-11T23:17:31.987-08:00","metrics":{"__typename":"MessageMetrics","views":1624},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633406/message:643264","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY0MzU0OSw2NDM1NDk","node":{"__ref":"ForumReplyMessage:message:643549"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:643549":{"__typename":"ModerationData","id":"moderation_data:643549","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:643549":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:643549","revisionNum":1,"uid":643549,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:643264"},"conversation":{"__ref":"Conversation:conversation:633406"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","moderationData":{"__ref":"ModerationData:moderation_data:643549"},"body":"
Thanks for sending over your ticket number, Styline!
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I’ve traced it in our system and I can see that one of our support agents has messaged you. When possible, please check their response and reply back to them, if necessary.
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I’ve also left them an internal note, so that they know you’ve posted here.
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Cheers.
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