You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

alexmiller_spillt's avatar
alexmiller_spillt
Explorer | Level 3
5 months ago

Stuck "Indexing..." on macOS 14.5. I've tried everything.

Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many tim...
Desktop
Error Messages
Mac
PROF_ROBOTICO's avatar
PROF_ROBOTICO
Explorer | Level 4
4 months ago

I have the same problem! How did you solve it?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Sorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way. 

     

    First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that. 

     

    Other than that, I’d like to know the exact syncing status and app version of your Dropbox app.

    • PROF_ROBOTICO's avatar
      PROF_ROBOTICO
      Explorer | Level 4
      4 months ago

      It says "Indexing..." as Sync Status.

      My Dropbox version is v207.3.5611.

      Here ist getinfo:

      Please advise!

       

       

      • PROF_ROBOTICO's avatar
        PROF_ROBOTICO
        Explorer | Level 4
        4 months ago

        Nancy, it says "The message you are trying to access is not available." on your replies. Please advise what I shall do!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!