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alexmiller_spillt's avatar
alexmiller_spillt
Explorer | Level 3
9 months ago

Stuck "Indexing..." on macOS 14.5. I've tried everything.

Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many tim...
desktop
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Sorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way. 

 

First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that. 

 

Other than that, I’d like to know the exact syncing status and app version of your Dropbox app.

PROF_ROBOTICO's avatar
PROF_ROBOTICO
Explorer | Level 4
7 months ago

It says "Indexing..." as Sync Status.

My Dropbox version is v207.3.5611.

Here ist getinfo:

Please advise!

 

 

  • PROF_ROBOTICO's avatar
    PROF_ROBOTICO
    Explorer | Level 4
    7 months ago

    Nancy, it says "The message you are trying to access is not available." on your replies. Please advise what I shall do!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the extra info, @PROF_ROBOTICO! I’m seeing a few things we can address together. 

       

      First off, v207.3.5611 is one of our beta/experimental builds. To make sure this isn’t causing any extra issues, I’d like you to go here and turn off early releases. After that, you can download the latest stable app. The app version you should be seeing should be 206.4.6506.

       

      I also checked your screenshot, but it looks like your computer wasn’t done calculating the size of the Dropbox folder just yet. Can you follow the same steps and give it some more time? 

       

      I’m just trying to make sure your folder doesn’t contain more than 300k files, which could cause performance issues on the Dropbox app.

      • PROF_ROBOTICO's avatar
        PROF_ROBOTICO
        Explorer | Level 4
        7 months ago

        I turned off early releases but it downgraded to v205.4.5765 (and not 206.4.6506).

        It has only 244.469 items, see screenshot. It is done counting.

         

         

         

         

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