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Forum Discussion
system tray icon won't open
Hi
I'm having problems with the DropBox system tray icon in the notifications area not opening when you single-click/double-click, or right-click.
All I see is a red symbol with a number in it, indicating that there is a notification. But nothing happens when you click it.
I have uninstalled and reinstalled the app several times and even reached out to DropBox support. They are working with me on the issue. I just wanted to ask here to see if anyone has had issues recently and might know the fix.
Thanks!
Hi, everyone who has helped me this past week with my Dropbox tray icon issue. Nancy Jay, I have some great news! As you know, I had trouble with the Dropbox system tray icon not wanting to open when I clicked it.
Well, I also had trouble with my newest Windows build not showing up in Windows Update. When I clicked would click on the Insider Program tab, it would tell me there was a new build available to download, but Windows Update wouldn’t show it, and it also stopped showing what channel options I had available (Dev, Beta, Release).
So, I did some digging and searching and found out that there was a bug that prevented people from switching to the channel they preferred. There’s a Command Prompt fix to see those channels again under the Insider Program tab.
https://wccftech.com/how-to/how-to-fix-windows-11-beta-channel-missing-wip-settings/
I went ahead and tried this, and lo and behold, it worked! I rebooted my system after entering the prompt information and went back into the Windows Update settings, and there were the channels, BUT there was the newest build update. I installed it and rebooted it again.
I clicked on the Dropbox system tray icon again, and the pop-up popped up and showed the familiar options and files and such!
Fixing the issue with the Insider Program channels and updating to the latest Windows 11 build fixed the stuck Dropbox problem!!!
Please share this information!!!
- Jay
Dropbox Staff
Hi Cajun12345, thanks for bringing this to our attention.
If you Ctrl-click the icon, does it come up with the context menu to access Preferences and other options?
This will help me to assist further!
Hi Jay!
Thanks for responding. Unfortunately, it didn't work. It's still got a red message badge on it. I can open the DropBox desktop app icon and my DropBox folders when I go into File Explorer. (Windows 11 Home). Between the Community and Support, we'll figure this out! 🙂
Thanks
Jerry
- Nancy
Hi from me as well, Jerry!
I was able to locate your support ticket in our system and I’ve left an internal note, so that our team may get back to you as soon as possible.
If you need something else, we’re here for you.
Hi, everyone who has helped me this past week with my Dropbox tray icon issue. Nancy Jay, I have some great news! As you know, I had trouble with the Dropbox system tray icon not wanting to open when I clicked it.
Well, I also had trouble with my newest Windows build not showing up in Windows Update. When I clicked would click on the Insider Program tab, it would tell me there was a new build available to download, but Windows Update wouldn’t show it, and it also stopped showing what channel options I had available (Dev, Beta, Release).
So, I did some digging and searching and found out that there was a bug that prevented people from switching to the channel they preferred. There’s a Command Prompt fix to see those channels again under the Insider Program tab.
https://wccftech.com/how-to/how-to-fix-windows-11-beta-channel-missing-wip-settings/
I went ahead and tried this, and lo and behold, it worked! I rebooted my system after entering the prompt information and went back into the Windows Update settings, and there were the channels, BUT there was the newest build update. I installed it and rebooted it again.
I clicked on the Dropbox system tray icon again, and the pop-up popped up and showed the familiar options and files and such!
Fixing the issue with the Insider Program channels and updating to the latest Windows 11 build fixed the stuck Dropbox problem!!!
Please share this information!!!
- Nancy
I’m really happy to hear you were able to sort this out, Cajun12345, and thanks for sharing these details with us!
If you need something else, you can always give me a nudge.
