Forum Discussion

Paul C.32's avatar
Paul C.32
Helpful | Level 5
3 months ago

The app re-indexes all files after each restart on Mac.

Each time I restart my Mac, Dropbox goes through reindexing of (seemingly) all files in my folder. The Mac's CPU usage goes up and the fan kicks in - it makes the computer slow for at least 15 minutes. It does finally complete, but it would obviously be much better if this did not happen.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Paul C.32, let's see what we can find about this together!

    Interesting behavior there. Would you mind clarifying your device's current OS, along with the version of the Dropbox app that you're using? 

    You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. 

    While we're at it, would you also be able to check the properties of your Dropbox folder, to check how many files you have in there?

    Keep me posted, and we'll take it from there!

    • Paul C.32's avatar
      Paul C.32
      Helpful | Level 5

      Hi Megan! Here are my details:

      • Sonoma 14.6.1
      • Dropbox 212.4.5767
      • Files: 5,075 (however, this is lower than it truly is, since I'm not syncing all folders to this computer, and Dropbox's "Online-only" option is on. Also, whenever this problem happens, the Dropbox sync message reads something like "Indexing 51,962 files", so I assume that's about how many files I truly have).
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Paul C.32, I hope it's okay for me to jump in!

        Is it possible that you have some kind of third party app that's looking at your Dropbox files, like a security app or a backup service?

  • Nello Aun's avatar
    Nello Aun
    New member | Level 2

    I Have the Same issue. did you get any help?
    Dropbox version 216.3.4299
    Sonoma

    87000 files

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Nello Aun, thanks for posting here!

      How long has the app been stuck syncing content? 

      Also, it looks like you're using a beta version of our app at the moment. Can you try our stable version, to see if this improves things?

      You can do this by going into your account settings on the Dropbox website and turning Early releases off. After that, install our stable build of the Dropbox application, and let me know how it goes.

      Keep me posted!

    • Paul C.32's avatar
      Paul C.32
      Helpful | Level 5

      Btw, I did get help but, sadly, no solution (yet).

  • Nello Aun's avatar
    Nello Aun
    New member | Level 2

    Seems it is indexing, not really syncing. Every time I turn the computer on and off it takes about 2 hrs to index everything.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Nello Aun, did you follow the steps I provided in my earlier response? 

      If so, did you successfully manage to switch to the stable build? 

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