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Forum Discussion

sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
8 years ago

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and ...
Desktop
Install
  • Ed's avatar
    Ed
    8 years ago

    Hi all

     

    Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this matter. This issue is now fixed.
deano's avatar
deano
New member | Level 2

Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi all

 

Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • RP1's avatar
    RP1
    New member | Level 2
    8 years ago

    This does not make any difference the dmg file still fails to download the full software

  • bas_kennis's avatar
    bas_kennis
    New member | Level 2
    8 years ago

    same issue. OS 10.12. New link doesnt work either. Download repeatedly fails.

    • morpheusmorph's avatar
      morpheusmorph
      New member | Level 2
      8 years ago
      jep, still fails for me too
      • bas_kennis's avatar
        bas_kennis
        New member | Level 2
        8 years ago

        solved it! I was logged in into dropbox on another computer. Just had to sign out and i could install without any problem..

         

         

  • sadiemaygj's avatar
    sadiemaygj
    Helpful | Level 5
    8 years ago

    Awesome thanks!

    • GregMcKitrick's avatar
      GregMcKitrick
      New member | Level 2
      8 years ago

      I'm sorry.   I don't know what you did to fix this but it doesn't work.  The downoad absolutely does not work on my computer no matter what link I use.  I'm running Sierra 10.12.2.   

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