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Forum Discussion

JohnnyDrama's avatar
JohnnyDrama
Helpful | Level 6
2 years ago

There was a problem completing this request

Hi Everyone,   Yes, I am also facing the famous error message "there was a problem completing this request". I just switched from an Macbook to a Windows laptop. I freshly installed windows 10 ...
Desktop
dropbox business
Error Messages
Setting up the apps
Sync
Windows
  • JohnnyDrama's avatar
    JohnnyDrama
    2 years ago
    Hey Walter,

    So I got it sorted now, I guess it had something to do with my own network at home. I was able to login from the office without a problem.

    Thanks for the help anyway!
JohnnyDrama's avatar
JohnnyDrama
Helpful | Level 6
Yes I can. Without any problems. I tried 3 different accounts, all 3 work online but not within the app.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Are you a free user at all? 

 

If so have you checked www.dropbox.com/account/security to make sure you dont have more than 3 connected devices? 

  • JohnnyDrama's avatar
    JohnnyDrama
    Helpful | Level 6
    2 years ago
    Yes I checked. The account I want to sign in to, is our business account so it’s not a free plan.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey JohnnyDrama, since you're referring to a Dropbox for Business teams account, could it be that your team's admin has set device approvals from their end? Have you checked with them directly? '

       

      If that's not the case, you could try creating a brand new OS profile on your computer and installing the desktop app there.

       

      Keep us posted anyhow!

      • JohnnyDrama's avatar
        JohnnyDrama
        Helpful | Level 6
        2 years ago
        Hey Walter,

        So I got it sorted now, I guess it had something to do with my own network at home. I was able to login from the office without a problem.

        Thanks for the help anyway!

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