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I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
Hello
Hope you can help me. Yesterday all worked perfectly.
Today Im having trouble getting into my dropbox from the word app (all office) on my ipad. I can get straight into my files on the dropbox app but cannot open them in word, edit them or access any dropbox file through any office ios app.
Please help! This has been driving me crazy.
I have updated my iPad Dropbox app to version 130.2 and now each time I try to access documents in Word for iPad I get a server error message. When I try to get access to docs via the Dropbox app Word for iPad returns the message, 'Can't open the file. Sorry, [filename].docx is stored in an unsupported server location.
My Dropbox has stopped working on any Apple device. It just spins and closes. In my word it leaves a message after not opening it. ‘Sorry, docx is stored in an unsupported server location.” Can anyone help?
Hello,
I have a problem with the Dropbox app and the Word and Excel Android apps from 2-3 days.
I use Dropbox app on my Andoid device and had linked it with the Office apps. I have used it like this for over an year and everthing was ok.
But now, when I try to open a file from my Dropbox with Word or Excel, I get a message, that the file is corrupted or moved, or missing. But when I tried to open it with another app, different from Word(Excel) there was no problem. So I decided to uninstall all apps(Dropbox, Word, Excel), restart the device several times and install everything again. And after the fresh install of everything, now I can not even link Dropbox and Office apps. When I go to Office apps in Places - Add Place and select Dropbox, I get error message: Office encountered a problem. And that is every single time. From Word and Excel, both.
And now when I try to open a file from Dropbox and I select open with.. and select Word(for .docx file) or Excel(for .xlsx file) the Office app just starts loading and then it is not opening the file, but just opens the Word(Excel) app and shows the Home screen of the app.
Please help me solve this, thought that the problem is in the Office apps, because with other equivalent apps for Android, my Dropbox works just fine and that is why I opened a ticket first in Microsoft Community. But here is their reply:
Best regards
Vijay Verma
I need fix as soon as possible, because I work with these files, and I need the functions of the Word and Excel apps, which other equivalent applications in Google Store do not offer.
Thanks in advance and I wait for your reply.
My Dropbox has stopped working on all Apple devices. It just spins and closes. In my word it leaves a message after not opening it. ‘Sorry, docx is stored in an unsupported server location.” I uninstalled it and reinstalled it. I’ve signed out and back in. Can anyone help?
Deleted Dropbox connection to word app. It will not let me connect again. It states: Check internet connection.
Note to Walter: I got a nice response from you, but it blew off and I can't find it. I'm working with an iPad Pro. I assume I have the same problem on the iPhone but haven't tried. I can't generate a proper ticket because your form won't let me pick the iPad — the pick device option isn't working. I'll try again from a Windows machine when I get back from walking my dogs and eating breakfast. Sorry!
Used to use Dropbox to save excel files on my iPad, recently uninstalled free excel and installed office 365, not sure if this is the issue, but when I tried to save to drop box it said something had been moved etc....removed Dropbox from excel options now can’t add again...
any ideas please ?
My Dropbox app on my ipad updated today. I am now no longer able to save anything to it, or open any documents from it. I get a message saying that there is a connection issue, but I am connected to the internet. Dropbox still works on my desktop computer, but I cannot get the app to work on the iPad.
