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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
Hi, Walter, Dunno whether you'll find this in the sea of comments & responses, but I was able to generate a ticket number using my Surface Pro. That number is #8903099. Thanks for your efforts!
Shocking!
Unable to open office files (.docx .xlsx .pptx) using Dropbox on mobile phone and iPad.
I can open the office files before, but I can't open office files today（using office 365）.
An error message will appear →Sorry, .docx is stored in an unsupported server location
Only office files cannot be opened with office 365, but PDF files can be opened with adobe acrobat reader
I can still open the office files of dropbox on my PC using office 365
Isn't office 365 now supporting dropbox for mobile phones or iPad?Pls note i can't link Dropbox with Microsoft Office apps since today. How can i solve it?
Use Browse to go into Dropbox and open the file. You cannot add dropbox as a place at the moment on iOS devices and it is not appearing as normal when you go into Microsoft appns. So use Browse or “....more” to find dropbox.
Yep, I deleted Dropbox from my connected services via Word for iPad, thinking I needed to reinstall it and now I get get it back.
Hi
Looks like the openning of files (Excel, Word...) doesn't work on iOS.
On my browsers it's okay but on iOS devise they said multiples error :
- No internet connection
- The route has changed
Have been using Excel to edit files in Dropbox for years. Today, when I try to open Dropbox from Excel, get message "Cannot Open Folder on Server. The folder may have been moved, renamed, or deleted." The web interface shows the files OK. Dropbox installed on my Windows 10 computer works fine also.
I have updated Excel on the iPad.
I have updated iOS on the iPad.
Tried on two different iPads with two different Dropbox accounts, same error.
I cannot open my dropbox file in excel on my iphone. I was able to open it yesterday morning but then by the evening I kept getting error messages. I deleted and reinstalled both dropbox and excel apps and now I get the message "the folder may have been moved, renamed or deleted" that the file "is stored in an unsupported server location." These are my notes for my private practice please HELP!
I have the same problem on my iPad.
Yesterday, there was no problem and today there is...
And if I take a look in Safari, then it is written, that I opend it for example 5 minutes ago...
Unable to open any of my excel files on dropbox. I last worked on them yesterday afternoon without a problem but this morning I cannot open any of them due to
“unsupported server” error. Please help!I have the same problem. Since I updated to IOS 12.1.4 on 2-13-19, I can no longer open any Excel or Word files in order to edit them. This is the same problem on my iPad and my iPhone.
Same problem, looks like it concern devises on iOS
It's working on my Mac
What version excel are you using?
I’m using office 365 and am having exactly the same issue on an iPad Pro, I have deleted the app and reloaded it along with rebooting the iPad and deleting and replacing Dropbox.
I've got it too Office 365 - but on android app
Error began today...cannot open folder on server. The folder may have been moved, renamed, or deleted.” It was all good last night then this morning can’t get into any of my files and I did not do anything to cause this issue...is Dropbox server down? It is happening on all my devices.
Tengo el mismo problema no puedo abrir mis archivos de excel, dice que fueron cambiados de carpeta que cambiaron de nombre o que no tengo coneccion de internet.
Hi
I just tried to open a file on Dropbox in Excel and it said it couldn’t (cant remember the error now) so I uninstalled everything. Ive now reinstalled and getting same issue, except now it wont let me add Dropbox stating ‘No internet connection’.
When I try and open a Dropbox file in the linked app (word etc) I get this message:
‘Please check you Internet connection and network settings and try again’. There is no issue with the internet.
When I try and add a service in Dropbox I get the exact same issue (error message).
Ive used this for 2 years plus with no issues on my iPad Pro. I have just undated the IOS.
