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Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago
Solved

Windows Dropbox installer won't start on Windows 10

I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and down...
desktop
Dropbox Basic
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    3 years ago

    In that case, the next step would be an advanced reinstall at this point Roger B.30

     

    Could you give it a go and let us know how it goes?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Roger B.30, sorry to hear about this.

 

Could you please try reinstalling the desktop app, using the offline installer from this page and let us know how it goes?

 

If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, as there's a device limit. 

 

You can also temporarily disable any antivirus or firewall you might have running on your computer during this process.

 

Let us know how it goes.

Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago

Walter, I tried the offline download with Microsoft Defender turned off. I only have 2devices attached to my account. The offline installer also failed to start. What do I do now?

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