Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago
Solved

Windows Dropbox installer won't start on Windows 10

I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and down...
desktop
Dropbox Basic
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    3 years ago

    In that case, the next step would be an advanced reinstall at this point Roger B.30

     

    Could you give it a go and let us know how it goes?

Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago

Unfortunately, rebooting doesn't help; neither does System Restore.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

In that case, the next step would be an advanced reinstall at this point Roger B.30

 

Could you give it a go and let us know how it goes?

  • Roger B.30's avatar
    Roger B.30
    Collaborator | Level 9
    3 years ago

    I did an advanced install, and it seemed to work. The system is uploading files right now, but it looks like quite a bit of my stuff may have disappeared.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Is the app 'up to date' or still syncing, Roger?

       

      Do you see the missing files in your account on the website, be it in your homepage or the events page?

      • Roger B.30's avatar
        Roger B.30
        Collaborator | Level 9
        3 years ago

        Seems like it'll take a while. I'll look at it in the morning.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!