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eli1020's avatar
eli1020
Explorer | Level 3
3 years ago

Won't Start on Mac - connection issue

Dropbox suddenly won't connect on my Mac (running the latest iOS). I get an error message saying it's a connection issue. "Couldn't start Dropbox. This is usually because of a permissions error. St...
desktop
Error Messages
Mac
rottenchaggis's avatar
rottenchaggis
New member | Level 2
3 years ago

Hey Megan

no antivirus. Firewall turned off.

Tried 2 different wifi networks with different ISP's

Tried chatting with the support team and sending the the error log. They were helpful but didn't get it fixed 

 

I noticed the problem last night when a file didn't come from my PC across to my mac. Noticed there was an update for dropbox app on my mac and figured that was the problem. Did the update and dropbox stopped working altogether on my mac

 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi rottenchaggis, you mentioned that you contacted our Support team. 

 

May I ask for your ticket number reference, so I can locate it on my system?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the ticket number, rottenchaggis!

       

      I’ve located your ticket in our system, and I can see that your case has been sent over to our specialized team. 

       

      I’ve left them an internal message, so that they may review your case as soon as possible, and reach back to you in the same email thread.

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