You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
PapaNinjago
7 months agoHelpful | Level 5
"Your account stopped syncing during an update" error on desktop app on Windows
I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but ...
jdc_smiley
New member | Level 2
Hello all,
I'm having a syncing issue after the recent update.
I'm getting error message that account stopped syncing due to some files are being used by other applications.
No files or applications were open during the update.
Also, I have restarted the machine a few times now, even with logged off from Dropbox as the notes suggested in case you have this error.
Obviously I can't rename or delete the folders as step 3 suggesting.
Any Ideas ?
Thank you.
Hannah
7 months agoDropbox Staff
Thanks PapaNinjago and jdc_smiley for bringing this to our attention.
PapaNinjago, if you haven't already, please make sure to restart your computer, to see if that helps.
As for you, jdc_smiley, do you have a Dropbox icon in your system tray?
If so, please hover over it and let me know what you see.
- Jean3617 months agoExplorer | Level 4
Our company has 24 people that have Window 11 and Dropbox and all are having "Your account stopped syncing during an update because some files are being used by other applications" The weird thing is, we can't access the dropbox folder that is on the laptops. Plus Explore is have problem also. And some employee are off site and still have the same problems. We have restarted the laptops and same thing.
- Nancy7 months agoDropbox Staff
Jean361, did you all start having this issue after a specific update? What’s the Dropbox app version you’re running on your devices?
Finally, can you send me a screenshot of what you see, when trying to access your local Dropbox folder?
- XionicFire7 months agoCollaborator | Level 9
We have this exact same problem, except I'm not sure how they get to the error windows, ours has been stuck in:
"Updating Dropbox account..." since the update, no error no nothing, if we try to hit pause it just stays on "Pausing" does not do anything, if we restart its the same deal.
All our servers and every single users laptop is like this, this update literally broke our entire company, we depended on Dropbox for basically all company file collaboration and it has now been stopped dead.
Deleting and uninstalling then re-downloading multiple terabytes on 53 machines is not a solution and if we have to do it, were not doing it on Dropbox anymore.
Whom ever decided this update was a good idea should be fired, I know I'm really close to being fired due to this fiasco, i had planned for the update, just remake all the main IT accounts folders as team folders and move everything back to where it was but this is a whole other level of FUBAR.
You could have left the files as they were and just have all new files from here on follow the new design but this stupidity of force moving MILLIONS of files without an opt in for your customers is shortsighted at best negligent at worst.
Were running a business here, you cannot suddenly force change all folders and files locations without letting us do it manually and slowly, there's applications that point to locations on the Dropbox folder structure, apps that have specific links to file locations on servers moved to other folders and now are failing to backup or log data, throwing all kinds of errors, production servers are stopping because they are "unable to find application path" its a royal effed up train wreck.
Now there's dozens of employees who no longer have access to files, they cant find them because they have moved, their usual opening excel and clicking on the file no longer works because it moved location, and they are too stupid to understand they have to look for it somewhere else, our ticketing system basically crashed with requests overnight, seriously amateur hour over there guys, who's authorizing your production updates? an 18 year old that never took his it operations 101 class?
I have my entire IT staff currently scrambling for solutions, we have started to download Sync.com and migrating the critical files there and haphazardly restoring what ever semblance of service we can, I had to throw Dropbox under the bus to save my and my whole it staff's jobs, I've pushed for the company to stick with Dropbox for more than a decade, the unlimited space removal was a mortal wound I was trying to recover from, but this is just the final nail in the coffin.
Unless this change is reversed somehow were not going to rework all the machines to stick back on Dropbox, we were already looking for other unlimited alternative solutions, this basically sealed Dropbox's fate.We were even exited about the upgrade because it was one of the few upgrades where Dropbox added useful functionality instead of useless "added value apps" no one asked for, then they go and do this.
We tried Dropbox, we really did, but you just don't want to help yourself.
- sinokgr7 months agoExplorer | Level 4
Hello Hannah, thanks for getting back.
As a matter of fact I went through chat and suggested me to uninstall & reinstall windows app.
It seems like it's trying to sync now, the current status is ''indexing''.
So hopefully might be ok at some point.
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