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Forum Discussion

PapaNinjago's avatar
PapaNinjago
Helpful | Level 5
10 months ago

"Your account stopped syncing during an update" error on desktop app on Windows

I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but ...
desktop
sync
upgrades
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks PapaNinjago and jdc_smiley for bringing this to our attention.

 

PapaNinjago, if you haven't already, please make sure to restart your computer, to see if that helps.

 

As for you, jdc_smiley, do you have a Dropbox icon in your system tray?

 

If so, please hover over it and let me know what you see.

sinokgr's avatar
sinokgr
Explorer | Level 4
10 months ago

Hello Hannah, thanks for getting back.
As a matter of fact I went through chat and suggested me to uninstall & reinstall windows app.
It seems like it's trying to sync now, the current status is ''indexing''.
So hopefully might be ok at some point.

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