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Forum Discussion
Sharing a Dropbox link while using BombBomb tracking...
Hello, I am with BombBomb customer support and this was brought to my attention by a mutual customer. When sending an email from Gmail while using the BombBomb extension, the link is blocked. I have to disable the BombBomb extension or BombBomb extension tracking.
Scenario:
1. I am in dropbox and I click on share a folder. It generates a url to share and copies it to the clip board.
2. In the chrome browser, in my gmail, I create a message and "paste" the link into the email. The text of the link shows the correct url.
3. The receiving party opens the email and clicks on the link. The URL is blocked. It is a bixel link in particular that is being blocked.
This only happens with a gmail/chrome account that has the BombBomb extension enabled. When the extension is disabled, the link is sent through fine.
We have tried multiple other cloud-sharing platforms and sharing links and this does not happen in others so I think it may hopefully just be a simple security or whitelisting situation. Please let me know if I can help any further or connect you with anyone in our team for help in solving this problem.
Thank you!
Neal McCommunity Manager
Hi Julian1234321, Thank you for reaching out to us about this issue. I'm sorry to hear about the hassle both you and your customer are facing.
From what you've described, the core issue seems to be related to the URL being blocked (specifically a "bixel" link) when the BombBomb extension is active.
Unfortunately, we can't offer direct support for this issue on the Community as it seems that this is reliant on 3rd party software and so we would not be able to offer proper guidance at this time.I would advise that you ask you developers to reach out to us directly so that they can troubleshoot this issue via the correct channels.
However if you have anymore information or need anything else, please do not hesitate to reach out.
Thank you Neal! Where can I have the developers reach out to you directly? If you would like, you can also let us know the correct channel to reach out to at support@bombbomb.com and put "Attention: Julian" in the subject line. Thank you!
Oops! Forgot to tag you by the way! Neal Mc
