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sonyat23's avatar
sonyat23
New member | Level 2
2 years ago

I have been charged on the 8th of the Month since December for a Professional Account. Then on March 8th I was both charged and alerted that I am out of room. I logged in and found that my storage space has been reverted back to the free Basic account and I'm being asked to upgrade. The account tab further informs me that "recently cancelled" and there is no record of the charges going back to December.

 

If I cancelled, why was I charged?

 

If I was charged, why is my storage space back down?

 

Because I'm no longer have a paid account I can't access a human being to discuss this. The bot and the help pages are asking me to verify the charge with a code that's supposed to appear on my credit card statement, but does not. 

 

This is my last effort to sort this out before reporting the last four charges to my credit card company as unauthorized charges. 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey sonyat23, thanks for reaching out to our Community.

     

    It sounds like you might be paying for a different Dropbox account.

     

    Are these payments credit card ones? Or through iTunes/Google Play?

     

    If they are credit card ones, please use our lookup tool, to see which email address is associated with the account you're paying for.

     

    Let me know what you find.

    • sonyat23's avatar
      sonyat23
      New member | Level 2
      2 years ago

      I am using a credit card (as stated).


      The lookup tool does not work as my credit card statement does not have the required code /transaction ID (as I stated).

       

      I have no other accounts with Dropbox. 

       

      • sonyat23's avatar
        sonyat23
        New member | Level 2
        2 years ago

         

         

        Here's what shows with my bank. 

         

        Mystery Solved: This is a HelloSign account now owned by Dropbox. I logged into HelloSign and cancelled. 

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