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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey sonyat23, thanks for reaching out to our Community.

 

It sounds like you might be paying for a different Dropbox account.

 

Are these payments credit card ones? Or through iTunes/Google Play?

 

If they are credit card ones, please use our lookup tool, to see which email address is associated with the account you're paying for.

 

Let me know what you find.

sonyat23's avatar
sonyat23
New member | Level 2
2 years ago

I am using a credit card (as stated).


The lookup tool does not work as my credit card statement does not have the required code /transaction ID (as I stated).

 

I have no other accounts with Dropbox. 

 

  • sonyat23's avatar
    sonyat23
    New member | Level 2
    2 years ago

     

     

    Here's what shows with my bank. 

     

    Mystery Solved: This is a HelloSign account now owned by Dropbox. I logged into HelloSign and cancelled. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update here, Sonya!

       

      I'm glad to see that you were able to figure this out.

       

      If you need anything else, don't hesitate to let us know.

       

      Have a great weekend!

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