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selena2041's avatar
selena2041
New member | Level 2
2 years ago

Hi,  I have just been charged $187 for a Dropbox Plus account.  This is happened for three years in a row now and seems impossible to sort out.   When I lodge into my account, it is still showing as a Dropbox Basic account.   My email address is obviously connected to another Dropbox account which I cant remember and have lost track of.   How can I get this canceled without having to cancel my debit card to stop Dropbox swiping my bank account?  Any suggestions?  Thanks 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey selena2041, sorry to see this.

     

    Can we send you an email, so we can investigate further?

  • dragon user 2's avatar
    dragon user 2
    New member | Level 2
    9 months ago

    Did you get a satisfactory resolution to this issue? I have the exact same issue and wondering whether worth attempting to sort out. 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey dragon user 2, thanks for the nudge here.

       

      If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.

       

      Are they credit/debit card payments or through iTunes/Google Play?

      • dragon user 2's avatar
        dragon user 2
        New member | Level 2
        9 months ago

        It has been taken via Paypal.

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