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Forum Discussion
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
Hi, I have just been charged $187 for a Dropbox Plus account. This is happened for three years in a row now and seems impossible to sort out. When I lodge into my account, it is still showing as a Dropbox Basic account. My email address is obviously connected to another Dropbox account which I cant remember and have lost track of. How can I get this canceled without having to cancel my debit card to stop Dropbox swiping my bank account? Any suggestions? Thanks
Did you get a satisfactory resolution to this issue? I have the exact same issue and wondering whether worth attempting to sort out.
- Hannah
Dropbox Staff
Hey dragon user 2, thanks for the nudge here.
If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.
Are they credit/debit card payments or through iTunes/Google Play?
It has been taken via Paypal.
- Hannah
I see, thanks for the update, dragon user 2.
In this case, I would definitely suggest reaching out to our support team.
To do this, open a private browsing window on your browser and go to this page.
In the "I want to look up information related to:" section, choose "other" and then add an email address you have access to and fill out the form.
Once you submit it and have the ticket number, send it to us as well, so we can look it up in our system.
Cheers!
