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Forum Discussion
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
Did you get a satisfactory resolution to this issue? I have the exact same issue and wondering whether worth attempting to sort out.
Hannah
Dropbox Staff
Dropbox StaffHey dragon user 2, thanks for the nudge here.
If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.
Are they credit/debit card payments or through iTunes/Google Play?
It has been taken via Paypal.
- Hannah
I see, thanks for the update, dragon user 2.
In this case, I would definitely suggest reaching out to our support team.
To do this, open a private browsing window on your browser and go to this page.
In the "I want to look up information related to:" section, choose "other" and then add an email address you have access to and fill out the form.
Once you submit it and have the ticket number, send it to us as well, so we can look it up in our system.
Cheers!
